To me, the worst thing about wearing a uniform and following the same dress code is the fact that you will not be able to tell who is who and you will not be able to tell if he/she’s got a style… Well, I am not going to have a uniform debate by the way, I am just making excuses for not knowing some of our junior colleagues’ names because they all look similar in their uniforms on a regular basis. But there’s one person that I am going to remember his name forever from today.
Where to start? I merely went for a general check up a V.I.P function at the hotel today to ensure the event was under control. Unfortunately, I got to know that it was actually not-so-under-control from the very first few seconds…
“Why?” – I asked the supervisor.
“One of our staff went unconscious for a few minutes in the V.I.P room and when the majority of guests had been seated”.
“Who? and Why?” – I asked while getting a little bit shocked. I could not think of any suitable reason, did we make he/she work too hard? It was 12:00 and perhaps he/she skipped breakfast? “Was that a he or a she? Do I know him/her?”
“It’s a he”. She replied and continued: “I think you do know him. He had been with us for a long time but he worked as a casual staff. And today was actually the day that he has his officially contract signed with the hotel that makes him so nervous and then it happened… A bit unfortunate that there were so many V.I.Ps in the room but I hope they understood if we tell them the reason”.
“Where is he now? Is he okay?” – I continued.
“He’s right there, working like nothing has happened”. She answered.
“Oh”! I stopped for a second and looked to the right where the boy was standing to welcome the guests.
Yes, I do notice him, this tall and young male Sofitel ambassador who wears glasses, about 20 years old. He’s got a friendly smile with both politeness and shyness. At that very moment, I could not think of anything else – Who could be so mad at him now? And for taking his job too seriously? Hmmm I do not think so… Instead I thought it was cute and innocent of him – and I would say this frankly if and only if this did not make me any less of being a hospitality professional. I have not felt this way for a long time about someone I know. Perhaps it was just for a simple reason that I have met too many people, and yes including myself who often appear in the most ‘damn’ mysterious, confident and …fearless!
This ‘junior’ moment actually made me smile. I hope the boy is all okay now. But since he has taken this career so seriously and to the extent that he got so emotional like that, I hope he will end up being a good person and a good career advancement ahead.
And for me, it would be interesting to know what happened to Miss No-Longer-Afraid…!?