Nói một cách ngắn gọn, việc giao tiếp thành công sẽ giúp khách hàng yêu thích bạn và yêu thích trải nghiệm mà họ được phục vụ tại nơi bạn làm việc biến họ trở thành khách hàng thường xuyên và sẽ luôn nói những điều tốt đẹp về bạn và nơi bạn làm việc cho những người khác nghe.
Đợt gần đây, mình có thấy có một số bạn trẻ muốn theo đuổi ngành du lịch - khách sạn đã đặt một số câu hỏi trên các diễn đàn để tìm hiểu về ngành nghề trước khi quyết định đi học. Cụ thể là có một bạn đã hỏi một câu nguyên văn là: "Em muốn làm Sales khách sạn nhưng em không biết phải bắt đầu từ đâu?"
Hospitality 101 Webinar Series is a group of 3 monthly consecutive educational webinars starting from October to December 2021 which provides introduction and overview of the global hospitality and tourism industry, its growth and development, industry segments and their distinguishing characteristics, trends, and current concerns. Students are introduced to professional hospitality career opportunities and the employability skills needed to succeed in specific hospitality career.
There are about 100 Australian education institutions that offer hospitality degrees and courses and Vietnam ranks fourth in number of international students studying in Australia 2020. By the end of 2020, the total number of Vietnamese students enrolling at educational institutions in Australia reached more than 24,000. I keep wondering what percentage is the number of Australian hospitality graduates each year amongst all majors? What happens to these Australian Alumni after graduation and during Covid-19?
#TinyStoryFromWork: To me, the worst thing about wearing a uniform and following the same dress code is the fact that you will not be able to tell who is who and you will not be able to tell if he/she's got a style... Well, I am not going to have a uniform debate by the [...]
Some of my favourite quotes at all times: After Monday and Tuesday, the rest of the week says W-T-F. I firmly believe that your attitude decides how your day should be. But it does happens that some days are simply worse than the rest of other days, and we shall call it the terrible, horrible, [...]
Following one of my recent conversations with a close friend that I have not seen for quite a while... Me: You know what, I do not have to wear uniform but as a hotelier, we often choose black as a safe colour for clothing. But recently I have decided to go for some brighter colours... [...]
Well trust me, I know, I know, I was supposed to be sitting and writing 2 motivation letters which would need to be urgently sent to Finland by tomorrow for my MBA applications. But since I not yet have any motivation to write that sort of thing (Well I don't even think that I actually [...]
I never truly believed when someone said he or she was too busy until I have become addicted to being busy. This is when I've realized that it can easily take me 20 hours to reply not-so-urgent texts; it takes days to reply my not too-urgent-emails-because they-can-wait and my Facebook inboxes are full of unread [...]